Terms Of Service

Domain Name Registration

We can help you register a domain, but we can’t guarantee that the name you want will be available or registered in your name until confirmed. You shouldn’t take any action based on your desired domain until you receive confirmation from us.

Your domain registration is subject to the rules of the relevant registry or naming authority. It’s your responsibility to understand and follow those rules. Any registration fee you pay to us is non-refundable, even if the domain isn’t registered.

If a dispute arises over a domain name you’ve registered through us, we won’t be involved in resolving it. We may suspend or cancel the domain if necessary, and we won’t release a domain to another provider until full payment has been made and the proper transfer request is completed.

Website Hosting and Email

We work hard to provide reliable hosting, but we can’t guarantee your website or data will never experience issues. You are responsible for keeping your data backed up and secure.

You agree to use your hosting account only for lawful purposes. You must not upload, link to, or share anything illegal, offensive, abusive, or harmful. That includes viruses, copyrighted material without permission, or anything that might break UK laws or infringe on the rights of others.

We strictly do not allow bulk email/marketing to be carried out using any of our plans. Transactional emails are permitted only however all recipients must be double opt-in and include a clear unsubscribe option. Spamming or sending unsolicited messages isn’t allowed.

Please don’t run software or scripts that use excessive system resources. If we find anything on your account that violates these rules or UK law – like illegal torrents, warez, or pirated media—we may remove it without notice and without refund.

You’re responsible for keeping your account details secure and for any activity that happens under your account. Let us know immediately if you suspect any breach or misuse.

We expect you to keep your website and any software (including CMS or plugins) up to date. If your site is exploited or causes problems for other users, we may suspend or even rebuild your hosting account to protect our servers.

Hosting limits (disk space and bandwidth) are calculated based on 1000MB = 1GB, following standard industry practice.

Prohibited Use

You may not use any of our services for any of the following. Any violations of the following will result in an immediate termination of your service without refund of any payments made.

• Illegal activity

  • Hosting or distributing content that violates any local or international law

  • Facilitating fraud, money-laundering or other financial crime

• Copyright infringement & piracy

  • Hosting or linking to copyrighted software, media or literature without permission

  • Operating torrent trackers, P2P file-sharing or any warez sites

• Malicious software & hacking tools

  • Distributing malware, viruses, spyware, ransomware or Trojans

  • Hosting phishing pages, keyloggers or credential-stealing scripts

  • Offering brute-force or password-cracking utilities

• Unauthorized network abuse

  • Port-scanning, network-sniffing or vulnerability scanning without prior approval

  • Launching or coordinating denial-of-service (DoS/DDoS) attacks

• Spam & unsolicited messaging

  • Sending bulk unsolicited email (spam) or hosting open SMTP relays

  • Harvesting email addresses or operating mailing lists without clear opt-in

• Resource-intensive operations

  • Cryptocurrency mining or running blockchain nodes

  • CPU- or memory-intensive processes that exceed plan limits

• Proxies, VPNs & anonymizers

  • Operating open or unauthorized proxy servers, VPN endpoints or Tor nodes

• Hate or extremist content

  • Child sexual abuse material or bestiality

  • Promotion of terrorism, violent extremism, hate speech or credible threats

  • Harassment, defamation or invasion of personal privacy

• Unapproved services

  • Running game servers, streaming audio/video, chat (IRC/XMPP) or VoIP services unless explicitly allowed

  • Reselling, sublicensing or partitioning our hosting services

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• Policy violations

  • Circumventing any of our security measures or acceptable-use checks

  • Any activity that degrades the performance, security or reliability of our network or of other customers

  • Any other use we reasonably deem abusive, harmful or inconsistent with these terms.

Service Availability

We strive to keep your services up and running but can’t promise uninterrupted access. Our aim is to provide uptime of 99.9% however we make no guarantees of this. Sometimes we may need to suspend services for maintenance or other reasons however we will try to provide as much notice as possible in these situations.

Your hosting account is just for you and can’t be shared or resold without permission. Misuse of login credentials or account sharing may result in suspension.

Payments

All services are billed in advance and are due before your next service period starts. Prices are listed in British Pounds (GBP), and we reserve the right to update them at any time. You’ll be notified of changes ahead of renewal.

We accept card and PayPal payment, and by paying this way, you authorise us to take future payments for renewals. If a payment fails or a chargeback is issued, we may suspend your services and charge an admin fee. Any PayPal or chargebacks will result in a permanent block/ban from using our services along with immediate deletion of your services and data.

Cancellations and Refunds

You can cancel your service at any time by submitting a cancellation request via our client portal. Refunds are available within the first 14 days for hosting (excluding domain costs, usage-based charges, and certain fees).

If you request a refund of account credit, we may charge a processing fee.

To transfer a domain away from us, your account must be paid up, and a completed transfer request submitted.

Termination

We may suspend or terminate your services immediately if:

• Payments are overdue

• You breach these terms

• Your company becomes insolvent

If we cancel your services for any reason outside of a breach, you’ll receive a refund for the unused portion. No refunds will be provided if you’ve violated our terms.

Upon termination, we may remove your website and all associated data without any warning.

Liability and Indemnity

We’re not liable for any loss of business, data, or profits resulting from using our services. You use our services at your own risk. While we do our best to keep systems secure, we can’t guarantee complete protection from cyber threats or downtime.

You agree to hold us harmless against any claims, damages, or expenses that arise from your use of our services or breach of these terms.

Legal Notices

Any important updates or notices will be sent to you by email or via the client portal. Make sure your contact information is always up to date.

These terms are governed by the laws of England and Wales. Any legal matters will be handled by the UK courts.

Final Notes

These terms represent the full agreement between you and Vive Hosting Ltd. They replace any previous versions or discussions. We may update these terms from time to time, and by continuing to use our services, you agree to any changes.